Help & FAQs


This page should answer most of your questions regarding ordering springs from the website. However, if you don’t find the answer to your question here, please contact us.

You may also find our series of videos for helping you at various stages of the spring design and specification process. You can view all of these here.

The solid height/length specified will be a reference-only measurement. Ideally springs should not work too close to their solid height as this can reduce lifespan and also mean that load calculations will be less reliable. Please contact us if further information on this is required.

Yes. Our Springtelligence Videos will tell you everything you need to know about springs and will aid you in the specification process. You can view them here.

We have widended the parameters on the ‘copy sample’ path to allow you to design an overstressed spring. This is because if you have a sample of the spring in front of you it is highly likley that it works. It is unadvisable to design a spring that is overstressed becasue it will reduce the life of the spring.

We do not want to let you design a bad spring therefore if you are copying a design from a drawing or designing a new spring from scratch using the ‘copy design’ or ‘new design’ paths then the site will not allow you to make an overstressed spring.

If you wish to make a spring that is overstressed or are unsure of the best way to design your spring please contact us and we will be happy to help you design the most efficient spring for your use.

It’s simple really…

1. Spec your spring or springs online
2. Place your order
3. We’ll manufacture your springs to your exact specifications and despatch your finished springs within 48 hours of you placing your order online.

Every spring is custom made to your exact online spring specification, manufactured at our  27,000sq ft purpose-built production facility in the UK, inspected to BS 1726-Grade 1 Standards, and despatched to you within 48 hours of your order being placed. is designed to facilitate the rapid turnaround of custom made springs; with free lengths in the range 4 to 300.

You may find our video helpful How to measure the length of a compression spring


No, all of our springs are custom made to your specification. is designed to facilitate the rapid turnaround of custom made springs, this means our full range of capabilities is not available from this site. Should you need a spring that is not available from this site please contact us and we will be able to provide you with a quote.

At present, using this website we ship to the UK and Channel Islands and the cost of delivery is included in the prices displayed.

If you require delivery to an address outside the UK, please Contact Us for a quote.

You can order a maximum of 100 springs using this website. The process has been design to enable us to produce relatively small quantities quickly.  If you require larger quantities please Contact Us

The springs are made to order and we aim to manufacture them within 48 hours or 2 working days, whichever is longer, from receipt of order and subject to manufacturing capacity.  If we are unable to meet this aim we will inform you as soon as possible with a revised despatch date.

If you are having trouble using the site and would prefer to send us a sample spring to quote against you can. Send us a sample spring and we can provide a quote to recreate your spring or make adjustments. Simply click the link below to print a PDF address label and insert so we can contact you and post your spring to us using the most appropriate postage method.


Please Note: JB Springs accepts no liability for sample springs lost or damage during postage.

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